“QUALITY BEFORE QUANTITY”.
2ABNORMAL's Warranty Policy will be divided into 3 types.
FOR SILVER PRODUCTS:
- Lifetime polished, refreshed, cleaned.
- Free ring size correction once in the first month after purchasing the product.
- Repair damaged products (under 40%) free of charge 1 time, 6 months from the date of purchase.
FOR ALLOY PRODUCTS:
- 1 for 1 exchange for rusted / discolored products in the first month.
- Free repair (change lock, reattach dropped beads, ...) within 6 months from the date of purchase.
FOR HANDMADE PRODUCTS:
- Custom according to customer's size & requirements.
- Adjust the size.
- Change details / re-customize the product (fee applicable).
- Past the warranty time stated on the warranty card.
- Warranty card is torn or unidentifiable.
- Products are deformed, severely damaged over 40% (due to external impacts).
- Does not apply to SALE products.
♥️ Friendly notes:
- The warranty process will be from 1-2 weeks from the date of receiving the product.
- Remember to keep the warranty card carefully because we only receive it when the WARRANTY CARD is still intact.
- 2AB can only keep the product within 30 days from the date the product has been repaired/renewed and notified to the customer.